Crystal, Sunrise and Healy Towers
Facility
- Installed tempered glass with sliding door to access tenant documents (Crystal); roped barrier (Sunrise); and relocated management office (Healy) to limit resident exposure
- Designated location for resident packages to be retrieved
- Installed hand sanitizer dispensers on all floors (awaiting refill insert at Crystal and Sunrise – all suppliers on backorder)
- Contracted with third-party janitorial service to provide additional cleaning and disinfecting (Crystal and Sunrise)
- Dedicated maintenance staff to undertake twice daily disinfecting of common surfaces
- Implemented restrictions on unaccompanied visitor/guest access
- Closed community rooms and computer lab
Communications
- CDC guidance, as updated and amended, regarding handwashing, symptoms, social distancing and other best practices
- Reminder notices in common areas regarding social distancing
- Notice regarding restrictions on visitor/guest access
- Weekly surveys to all residents inquiring into their need for assistance (medical, food, etc.)
- On-site staff inquiring into resident well-being and needs
- On-site staff reminding residents of social distancing obligation and enforcing adherence in lobbies and other common areas
Programmatic
- No lease terminations issued for non-payment of rent (rent still collected in absence of declaration of hardship but failure to pay rent will not result in lease termination action)
- Late fees waived
- Annual housekeeping inspections suspended
- Annual recertificaitons suspended
- Only emergency maintenance items addressed to reduce resident exposure to staff
- Rent reductions processed with limited verification
Cleveland Avenue, Piedmont Park, Townview, Stoney Glen, Camden Station and Oaks at Tenth
Facility
- Coordinated with providers to identify locations and distribution schedule for grab-and-go meals
- Implemented controlled access to management offices with restrictions on number of families permitted in common areas
- Installed hand sanitizer dispensers in central location (awaiting refills)
- Closed community rooms and computer labs except for essential providers (i.e., food distribution)
- Closed playgrounds, basketball courts, and removed seating in select locations
Communications
- CDC guidance, as updated and amended, regarding handwashing, symptoms, social distancing and other best practices
- Reminder notices in common areas regarding social distancing
- Notice regarding restrictions on visitor/guest access
- Weekly surveys to all residents inquiring into their need for assistance (medical, food, etc.)
- On-site staff inquiring into resident well-being and needs
- On-site staff reminding residents of social distancing obligation and enforcing adherence in lobbies and other common areas
Programmatic
- No lease terminations issued for non-payment of rent (rent still collected in absence of declaration of hardship but failure to pay rent will not result in lease termination action)
- Late fees waived
- Annual housekeeping inspections suspended
- Annual recertificaitons suspended
- Only emergency maintenance items addressed to reduce resident exposure to staff
- Rent reductions processed with limited verification