HAWS COVID-19 Response In Public Housing Communities

Facility

Installed tempered glass with sliding door to access tenant documents (Crystal); roped barrier (Sunrise); and relocated management office (Healy) to limit resident exposure
Designated location for resident packages to be retrieved
Installed hand sanitizer dispensers on all floors (awaiting refill insert at Crystal and Sunrise – all suppliers on backorder)

Contracted with third-party janitorial service to provide additional cleaning and disinfecting (Crystal and Sunrise)
Dedicated maintenance staff to undertake twice daily disinfecting of common surfaces
Implemented restrictions on unaccompanied visitor/guest access
Closed community rooms and computer lab

Communications

CDC guidance, as updated and amended, regarding handwashing, symptoms, social distancing and other best practices
Reminder notices in common areas regarding social distancing
Notice regarding restrictions on visitor/guest access
Weekly surveys to all residents inquiring into their need for assistance (medical, food, etc.)
On-site staff inquiring into resident well-being and needs
On-site staff reminding residents of social distancing obligation and enforcing adherence in lobbies and other common areas

Programmatic

No lease terminations issued for non-payment of rent (rent still collected in absence of declaration of hardship but failure to pay rent will not result in lease termination action)
Late fees waived
Annual housekeeping inspections suspended
Annual recertificaitons suspended
Only emergency maintenance items addressed to reduce resident exposure to staff
Rent reductions processed with limited verification

Facility

Coordinated with providers to identify locations and distribution schedule for grab-and-go meals
Implemented controlled access to management offices with restrictions on number of families permitted in common areas
Installed hand sanitizer dispensers in central location (awaiting refills)
Closed community rooms and computer labs except for essential providers (i.e., food distribution)
Closed playgrounds, basketball courts, and removed seating in select locations

Communications

CDC guidance, as updated and amended, regarding handwashing, symptoms, social distancing and other best practices
Reminder notices in common areas regarding social distancing
Notice regarding restrictions on visitor/guest access
Weekly surveys to all residents inquiring into their need for assistance (medical, food, etc.)
On-site staff inquiring into resident well-being and needs
On-site staff reminding residents of social distancing obligation and enforcing adherence in lobbies and other common areas

Programmatic

No lease terminations issued for non-payment of rent (rent still collected in absence of declaration of hardship but failure to pay rent will not result in lease termination action)
Late fees waived
Annual housekeeping inspections suspended
Annual recertificaitons suspended
Only emergency maintenance items addressed to reduce resident exposure to staff
Rent reductions processed with limited verification